Tuesday, February 21, 2006

Now That's What I Call Service

Very rarely does an organisation provide service that's satisfies their customers these days. Or am I just a narky customer? That changed tonight, for the better.

Miky rang me at work to say that she was at a friend's house and that her car wouldn't go. I got her to try a few things but she was getting nowhere. Had to wait until I finished work. Thankfully she wasn't too far from home. Looked to me like the starter motor had had it. Her friends were a Korean family who are new to the country. I was wanting to meet them but not exactly under these circumstances.

Anyway, I rang the Royal Automobile Club (RAC) to tell them that my wife's car had broken down. Miky isn't a member of the RAC but Libby, the lady taking the call, said that as I had been a member for quite a long time (13 years) and had made very few calls, she would swap my car for Miky's and allow it to be fixed for free. Wow!! That's what I call service. Talk about exceeding my expectations. I won't have too many worries about paying $66 for an annual membership for Miky in the not too distant future.

Libby said that the patrolman would be there within an hour. I grabbed some pizzas and they cooked some octopus and noodles. Just as we sat down to eat the octopus the patrolman came. Bugger. Almost no oil in the engine and the real cause was a flat battery. Not that the battery was at fault it was in fact a crook altenator. The patrolman, who never got around to introducing himself, gave it a bit of a charge and said that Miky wouldn't be able to drive the car at night.

As it was ten to seven, and sunset was due for 7pm, I told her that we had to go now. Pity. I would have liked to spend more time eating octopus, er, meeting these new people. It felt like I was in Korea as I was the only one in the household who didn't know what was going on as they were all speaking Korean.

Thank you RAC. Your service was outstanding. I'm happy to recommend your services.


Hammysmum said...

Once again like the proverbial cat, you have fallen on your feet! Nice one.

Huỳnh văn lai said...

nice job good luck for you
lắp đặt camera
camera quan sat

Minh Định said...

HighMark Security là nhà cung cấp giải pháp an ninh chuyên nghiệp, tư vấn thi công hệ thống an ninh và lắp đặt camera tại Đà Nẵng. Cung cấp các giải pháp an ninh, thiết bị an ninh, giải pháp camera quan sát tại Đà Nẵng, giải pháp tổng đài, bãi xe thông minh, hệ thống kiểm soát vào ra. Tư vấn camera tại đà nẵng và thi công công trình điện nhẹ: hệ thống mạng, tổng đài và lắp đặt camera chính hãng. Nhà thông minh
sua camera da nang lắp camera an ninh tại đà nẵng lắp camera đà nẵng camera an ninh tại đà nẵng thiết bị chống trộm tại đà nẵng lắp đặt camera quan sát tại đà nẵng camera ip tại đà nẵng. Sua camera tai da nang công ty lắp đặt camera tại đà nẵng camera giá rẻ tại đà nẵng sua camera da nang bán camera tại đà nẵng lắp đặt camera ở đà nẵng lắp đặt camera đà nẵng bán camera ip tại đà nẵng bán camera ip wifi tại đà nẵng.
http://maydinhvigps.vn/ camera wifi da nang camera gia đình tại đà nẵng lắp đặt camera chống trộm ở đà nẵng. Camera Panasonic đà nẵng, Camera Dahua đà nẵng, Camera Vantech đà nẵng, Camera Questek đà nẵng, Camera Escort, Camera Avtech đà nẵng, camera wifi không dây đà nẵng, Camera Hikvision…