Customer Service Received At Myer

I popped into Myer yesterday to get my 25% discount on the shirt I had purchased the Sunday previous. My understanding is that the shirt wasn't purchased in the same department as where the shirt was on display so the clerks just didn't realise that they had to ring up the discount. No bother. The helpful lady yesterday refunded the 25% discount and then gave me an extra 7.5% for my trouble. Now that's what I can customer service.

Perhaps the new management of Myer has changed the attitude towards customers somewhat.