Showing posts with label refund. Show all posts
Showing posts with label refund. Show all posts
Monday, January 24, 2011
I Think That A Refund Is In Order
Why do we purchase clothes lines? To dry our clothes of course. I think that there is a particular model that is not going to work as designed and people should be asking for a refund. It's from a news story in Qld from the ABC.
Sunday, July 22, 2007
Update On The Jetstar Flight
A few weeks after returning home I provided feedback by way of email to Qantas Frequent Flyer relaying the message that I wasn’t happy with our treatment on the flight to Hawaii. I also explained that I had receipts for $72 for meals that I had been forced to purchase even though as a Qantas passenger I was entitled to.
All I received was an automated response thanking me for my feedback which said that not all emails were responded to. A couple of weeks past and I hadn’t heard anything. So, Friday last, I decided to send some more feedback. Just before doing so I thought that it required a phone call this time. I spoke to one guy who then put me through to a lady. This lady, his supervisor, listened and offered to refund the charges that I had receipts for. This resolution made me much happier.
The next night on the way home I dropped in at Harvey Norman as they were having a special of 15 cents for digital prints up to total of 200 photos. It’s not far from the post office so I wandered over there too. To my surprise there was a letter from Qantas. Surely they couldn’t have posted a letter the same day I had complained again? No, they hadn’t. It was a letter nearly two weeks previous apologising for the experience. Enclosed was a Qantas Gift Voucher for a total of $150 which I could utilise in the next 12 months.
One annoying part of the letter stated, “While I can appreciate your disappointment with the difference in service provided, all information about product and services is available online when you make your booking.” I failed to notice the terms and conditions that stated outbound flights wouldn’t be serving meals and inbound flights would be. They just had to have the last word – we’re apologising but we’re still right.
A few weeks after returning home I provided feedback by way of email to Qantas Frequent Flyer relaying the message that I wasn’t happy with our treatment on the flight to Hawaii. I also explained that I had receipts for $72 for meals that I had been forced to purchase even though as a Qantas passenger I was entitled to.
All I received was an automated response thanking me for my feedback which said that not all emails were responded to. A couple of weeks past and I hadn’t heard anything. So, Friday last, I decided to send some more feedback. Just before doing so I thought that it required a phone call this time. I spoke to one guy who then put me through to a lady. This lady, his supervisor, listened and offered to refund the charges that I had receipts for. This resolution made me much happier.
The next night on the way home I dropped in at Harvey Norman as they were having a special of 15 cents for digital prints up to total of 200 photos. It’s not far from the post office so I wandered over there too. To my surprise there was a letter from Qantas. Surely they couldn’t have posted a letter the same day I had complained again? No, they hadn’t. It was a letter nearly two weeks previous apologising for the experience. Enclosed was a Qantas Gift Voucher for a total of $150 which I could utilise in the next 12 months.
One annoying part of the letter stated, “While I can appreciate your disappointment with the difference in service provided, all information about product and services is available online when you make your booking.” I failed to notice the terms and conditions that stated outbound flights wouldn’t be serving meals and inbound flights would be. They just had to have the last word – we’re apologising but we’re still right.
Friday, May 04, 2007
SMS Premium Services - Update
Back in February I told the world about how much I despised SMS Premium Services for ripping money from my wife's pre-paid mobile account by sending her text messages and charging her for the privilege.
Well, lo and behold. A few days ago I received an envelope from HSBC. This was rather surprising as I have no account with this banking institution so I thought that it might be some junk mail. Got a bit of a shock to see that it was a cheque which covered the value of my claim against SMS Premium Services.
Well how about that? Didn't have to take it to the Ombudsman after all. They didn't take quite that long to get back to me with the refund as it took me a couple of weeks to get around to typing up the fax.
Back in February I told the world about how much I despised SMS Premium Services for ripping money from my wife's pre-paid mobile account by sending her text messages and charging her for the privilege.
Well, lo and behold. A few days ago I received an envelope from HSBC. This was rather surprising as I have no account with this banking institution so I thought that it might be some junk mail. Got a bit of a shock to see that it was a cheque which covered the value of my claim against SMS Premium Services.
Well how about that? Didn't have to take it to the Ombudsman after all. They didn't take quite that long to get back to me with the refund as it took me a couple of weeks to get around to typing up the fax.
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