Update On The Jetstar Flight

A few weeks after returning home I provided feedback by way of email to Qantas Frequent Flyer relaying the message that I wasn’t happy with our treatment on the flight to Hawaii. I also explained that I had receipts for $72 for meals that I had been forced to purchase even though as a Qantas passenger I was entitled to.

All I received was an automated response thanking me for my feedback which said that not all emails were responded to. A couple of weeks past and I hadn’t heard anything. So, Friday last, I decided to send some more feedback. Just before doing so I thought that it required a phone call this time. I spoke to one guy who then put me through to a lady. This lady, his supervisor, listened and offered to refund the charges that I had receipts for. This resolution made me much happier.

The next night on the way home I dropped in at Harvey Norman as they were having a special of 15 cents for digital prints up to total of 200 photos. It’s not far from the post office so I wandered over there too. To my surprise there was a letter from Qantas. Surely they couldn’t have posted a letter the same day I had complained again? No, they hadn’t. It was a letter nearly two weeks previous apologising for the experience. Enclosed was a Qantas Gift Voucher for a total of $150 which I could utilise in the next 12 months.

One annoying part of the letter stated, “While I can appreciate your disappointment with the difference in service provided, all information about product and services is available online when you make your booking.” I failed to notice the terms and conditions that stated outbound flights wouldn’t be serving meals and inbound flights would be. They just had to have the last word – we’re apologising but we’re still right.