Monday, March 07, 2011

Why Don't Telemarketers Become Customer Service Call Centre Operators?

I've got an issue with the wife's netbook. It won't even start and I've tried all of the possibilities to get it to boot up to no avail. Sent their customer service an email and they responded with a phone number to call. On two Saturdays, when I've had time, I've called them during their office hours. Both times the service was down for "system maintenance". Not happy Samsung.

Today is a public holiday in WA but not for the rest of the country so I gave them a call. Too busy to answer the call but able to take a message for a call back function. It's been about an hour and no call back.

So, I've had a thought. Why don't those telemarketers, who seem to have lots of time on their hands, take up a role in a customer service call centre? I'd be more than happy to hear from them and so many companies could do away with the annoying message, "Due to an unusual amount of calls all of our customer service representatives are busy. Your call is important to us and will be answered when the next customer service representative becomes available. Please hold the line and listen to some boring music (which, hopefully, will make you hang up) or listen to some guff about how great our company is and the myriad of products we offer even though it will be of no use to you."

Great idea? The world has too many telemarketers and not enough customer service representatives.


Anonymous said...

I got a cheap net book for $160 US dollars that never worked. I got one more after returning it of the same one. I had to just get a refund. The cheapest one sucks. Gill

Hammy said...

Sometimes the cheapest products are far and away the best. I have a DVD player that was a quarter of the price that I was willing to pay and it plays the most different formats. The more expensive items just died if they didn't recognise the file type.